Política de reembolso

RETURN POLICY — KITTO Last updated: May 2026

1. RETURN RIGHTS We offer a 30-day return window from the date you receive your order, no questions asked. If you're not completely satisfied, you can request a return within this period.

2. RETURN CONDITIONS For a return to be accepted, the product must meet the following conditions: — The item must be in its original condition, with no signs of use — It must include all original components and accessories — The packaging must be in acceptable condition

Returns will not be accepted for products that have been used, damaged through misuse, or are missing components.

3. HOW TO REQUEST A RETURN To start the process, email us at kittopack@outlook.com with the subject line "Return — order number" and include: — Your full name — Order number — Reason for return

We'll respond within 48 business hours with shipping instructions.

4. RETURN SHIPPING COSTS Return shipping costs are the responsibility of the customer, unless the product arrives defective or incorrect, in which case Kitto will cover all shipping costs.

5. REFUND Once the product is received and verified, we'll process your refund within 14 days using the same payment method used for the original purchase.

6. DEFECTIVE OR INCORRECT PRODUCTS If you receive a defective or incorrect product, contact us at kittopack@outlook.com within 7 days of delivery with a photo of the product. We'll cover the full cost of a replacement or complete refund at no additional charge.

7. CONTACT For any return inquiries: 📧 kittopack@outlook.com